Defacto | Drive Digital Transformation with Microsoft Solutions

Customer Stories

Insights and success stories from customers who turned vision into reality.

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AI Builder Dynamics 365 Business Central Dynamics 365 Customer Insights Dynamics 365 Customer Service Dynamics 365 Customer Voice Dynamics 365 Field Service Dynamics 365 Finance and Operations Dynamics 365 Human Resources Dynamics 365 Project Operations Dynamics 365 Sales Dynamics 365 Security Low-Code Development Power Apps Power Automate Power BI Power Pages Supply Chain Management Microsoft Dynamics Navision Microsoft Copilot Studio Microsoft Fabric OneLake
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AI-Powered Customer Service Transformation with Copilot Studio

AI-Powered Customer Service Transformation with Copilot Studio

A major utilities provider modernizing customer service with AI-driven query resolution, streamlined case management, and 24/7 accessibility through Microsoft solutions.

Products

Dynamics 365 Customer Service

Customer Service

Power Automate

Power Automate

Power Apps

Power Apps

Microsoft Copilot Studio

Microsoft Copilot Studio

AI Builder

AI Builder

Livestock Health Redefined with Streamlined Operations

Livestock Health Redefined with Streamlined Operations

The automation of processes such as registration, reminders, and certificate generation streamlined administrative tasks. This newfound efficiency allowed the organization to focus

Products

Power Pages

Power Pages

Power Apps

Power Apps

Unleashing Efficiency in Healthcare Systems

Unleashing Efficiency in Healthcare Systems

The adoption of the low-code Microsoft Power Platform delivered transformative outcomes for Red Crescent Hospital. Application modernization, one of the key KPIs, signified the

Products

Low-Code Development

Low-Code Development

Power Apps

Power Apps

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