Defacto | Drive Digital Transformation with Microsoft Solutions

Customer Stories

Insights and success stories from customers who turned vision into reality.

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Products
AI Builder Dynamics 365 Business Central Dynamics 365 Customer Insights Dynamics 365 Customer Service Dynamics 365 Customer Voice Dynamics 365 Field Service Dynamics 365 Finance and Operations Dynamics 365 Human Resources Dynamics 365 Project Operations Dynamics 365 Sales Dynamics 365 Security Low-Code Development Power Apps Power Automate Power BI Power Pages Supply Chain Management Microsoft Dynamics Navision Microsoft Copilot Studio Microsoft Fabric OneLake
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AI-Powered Customer Service Transformation with Copilot Studio

AI-Powered Customer Service Transformation with Copilot Studio

A major utilities provider modernizing customer service with AI-driven query resolution, streamlined case management, and 24/7 accessibility through Microsoft solutions.

Products

Dynamics 365 Customer Service

Customer Service

Power Automate

Power Automate

Power Apps

Power Apps

Microsoft Copilot Studio

Microsoft Copilot Studio

AI Builder

AI Builder

Centralized CRM for Streamlined Operations and Engaged Customers

Centralized CRM for Streamlined Operations and Engaged Customers

To address these challenges, Advanced Roofing Inc. implemented a suite of Microsoft solutions, including Dynamics

Products

Dynamics 365 Sales

Sales

Dynamics 365 Customer Insights

Customer Insights

Power Automate

Power Automate

Modernizing Utility Operations with Connected Field Service

Modernizing Utility Operations with Connected Field Service

The utility deployed Dynamics 365 Field Service, enhanced with Power BI and Power Automate, to modernize and automate end-to-end service operations.

Products

Power BI

Power BI

Dynamics 365 Field Service

Field Service

Power Automate

Power Automate

Revolutionizing Supply Chain Operations in the Manufacturing Industry

Revolutionizing Supply Chain Operations in the Manufacturing Industry

The implementation of Dynamics 365 Supply Chain Management led to a significant improvement in operational efficiency. The centralized platform allowed the team to manage supply chain

Products

Power Automate

Power Automate

Supply Chain Management

Supply Chain Management

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